Feature Topics
Research
,
Essay
,
Design
,
Capacity Building
,
All
Clears the Fog Surrounding Innovation: A Design Toolkit that Bring Clarity Back to the Team
Capacity Building
Design
When Everyone Has a Different Customer in Mind
When AI-generated labels left a startup team with conflicting ideas of who their customer was, Sherrie redesigned the customer research process to bring everyone back to the same page.
Research
The Arts of Asking: A Practitioner's Reflection on Empathy, Power, and Elicitation in Qualitative Research
From interviews to field work to crisis counseling, Sherrie tried to understand one thing: what kind of questions elicit a response and else not. Yet she has unwittingly delved deeper into empathetic inquiry, power asymmetry, and trauma-informed questioning in qualitative research.
Essay
Research
A Chat Widget that Accelerates Health Service Delivery
Moving past functional UX, Sherrie partnered with BCBSA leadership and frontline staff to co-design the connection between internal operations and member communities.
Design
Research
A Sisterhood upon an Unspoken Health Anxiety
Behavioral research and community intervention on sexual and reproductive health(SRH) stigma among Chinese immigrant women
Research
Design
Capacity Building
Clears the Fog Surrounding Innovation: A Design Toolkit that Bring Clarity Back to the Team
Capacity Building
Design
A Chat Widget that Accelerates Health Service Delivery
Moving past functional UX, Sherrie partnered with BCBSA leadership and frontline staff to co-design the connection between internal operations and member communities.
Design
Research
When Everyone Has a Different Customer in Mind
When AI-generated labels left a startup team with conflicting ideas of who their customer was, Sherrie redesigned the customer research process to bring everyone back to the same page.
Research
A Sisterhood upon an Unspoken Health Anxiety
Behavioral research and community intervention on sexual and reproductive health(SRH) stigma among Chinese immigrant women
Research
Design
Capacity Building
The Arts of Asking: A Practitioner's Reflection on Empathy, Power, and Elicitation in Qualitative Research
From interviews to field work to crisis counseling, Sherrie tried to understand one thing: what kind of questions elicit a response and else not. Yet she has unwittingly delved deeper into empathetic inquiry, power asymmetry, and trauma-informed questioning in qualitative research.
Essay
Research
Clears the Fog Surrounding Innovation: A Design Toolkit that Bring Clarity Back to the Team
Capacity Building
Design
A Chat Widget that Accelerates Health Service Delivery
Moving past functional UX, Sherrie partnered with BCBSA leadership and frontline staff to co-design the connection between internal operations and member communities.
Design
Research
When Everyone Has a Different Customer in Mind
When AI-generated labels left a startup team with conflicting ideas of who their customer was, Sherrie redesigned the customer research process to bring everyone back to the same page.
Research
A Sisterhood upon an Unspoken Health Anxiety
Behavioral research and community intervention on sexual and reproductive health(SRH) stigma among Chinese immigrant women
Research
Design
Capacity Building
The Arts of Asking: A Practitioner's Reflection on Empathy, Power, and Elicitation in Qualitative Research
From interviews to field work to crisis counseling, Sherrie tried to understand one thing: what kind of questions elicit a response and else not. Yet she has unwittingly delved deeper into empathetic inquiry, power asymmetry, and trauma-informed questioning in qualitative research.
Essay
Research