Over the years, this has taken me to places I didn't expect. I worked with all walks of teams and orgs, nonprofits, academic institutions, and industry teams - with a participatory, heuristic, and narrative approach.

I spent a year and a half tracing a societal discourse that told Chinese migrants not to talk about sex and health, and resparkling the conversation with community @HeyLady. I sat with healthcare teams at a Fortune 500 company and guided them to look beyond the workflows—to consider who was actually making an impact through their work and who was receiving these impact @UST. I redesigned a research process for an AI startup that lost on the way building for their customers @IndieApp. And now, on some evenings, I navigate strangers through their most vulnerable moments as a crisis counselor — learning, again and again, that the right question at the right moment can change everything.

Currently, I'm volunteering @Crisis Text Line, and sitting there and navigating people through their vulnerable moments. On weekends, I write auto-ethnography and diaries at @Patchwork.